PRIVACY POLICY

TMG Studios

ABN: 72 852 332 806

Last Updated: May 2026

1. INTRODUCTION

TMG Studios (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

From Contact Forms and Enquiries:

  • Full name
  • Email address
  • Phone number
  • Business name and details
  • Project requirements and specifications
  • Any other information you provide in your enquiry

From Newsletter Subscriptions:

  • Email address
  • Name (if provided)
  • Subscription preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website
  • Location data (city/region level)
  • Date and time of visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies including:

  • Google Analytics: To understand website usage and improve user experience
  • Social Media Pixels (Facebook, Instagram, LinkedIn): To measure advertising effectiveness and retarget visitors
  • Essential Cookies: Required for website functionality

You can control cookie settings through your browser, though disabling cookies may affect website functionality.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Primary Purposes

  • Responding to enquiries and providing quotes
  • Delivering services you’ve engaged us for
  • Communicating about projects and providing updates
  • Processing payments and maintaining financial records
  • Providing customer support

3.2 Secondary Purposes

  • Sending newsletters and marketing communications (with your consent)
  • Improving our website and services
  • Understanding user behaviour and preferences
  • Marketing and remarketing campaigns
  • Meeting legal and regulatory obligations

3.3 Direct Marketing

We may send you marketing communications if:

  • You’ve subscribed to our newsletter
  • You’ve engaged our services and haven’t opted out
  • You’ve enquired about our services

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly
  • Updating your preferences

4. HOW WE STORE YOUR INFORMATION

4.1 Storage Methods

We store your personal information:

  • In secure CRM and project management systems
  • Through email marketing platforms
  • In encrypted cloud storage services

4.2 Security Measures

We implement appropriate security measures including:

  • Secure data encryption
  • Password-protected systems
  • Limited access to authorised personnel only
  • Regular security reviews and updates
  • Secure backup procedures

4.3 Data Retention

We retain your personal information for:

  • Active clients: Duration of the business relationship plus 7 years for financial records (as required by Australian taxation law)
  • Enquiries (non-clients): Up to 2 years from last contact
  • Newsletter subscribers: Until you unsubscribe
  • Website analytics: Aggregated data retained indefinitely; individual data retained according to platform defaults

5. SHARING YOUR INFORMATION

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist in operating our business:

  • Email Marketing Platforms: To send newsletters and marketing communications
  • Analytics Providers: Google Analytics for website performance analysis
  • Payment Processors: To process payments securely (if applicable)
  • Cloud Storage Providers: To securely store project files and documents
  • CRM Systems: To manage client relationships and project workflows

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Collaborators and Subcontractors

Where necessary to deliver services, we may share relevant project information with:

  • Specialist contractors (e.g., branding experts, developers)
  • Hosting providers
  • Domain registrars

We only share information necessary to complete the work and require confidentiality from all parties.

5.3 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

  • Comply with legal obligations or court orders
  • Protect our rights or property
  • Prevent fraud or illegal activity
  • Protect the safety of individuals

5.4 Business Transfer

If we sell, merge, or transfer any part of our business, your information may be transferred to the new owner, who will continue to honour this Privacy Policy.

6. OVERSEAS DISCLOSURE

Some of our third-party service providers may store data on servers located overseas, including:

  • United States (Google Analytics, social media platforms, email marketing providers)
  • Other countries where our service providers operate

We ensure these providers comply with privacy standards equivalent to Australian privacy laws.

7. YOUR RIGHTS

Under Australian privacy law, you have the right to:

7.1 Access Your Information

You can request access to the personal information we hold about you.

7.2 Correct Your Information

You can request corrections to inaccurate or outdated information.

7.3 Delete Your Information

You can request deletion of your personal information, subject to:

  • Legal obligations to retain certain records
  • Legitimate business needs
  • Ongoing contractual obligations

7.4 Opt-Out of Marketing

You can unsubscribe from marketing communications at any time.

7.5 Lodge a Complaint

If you believe we’ve breached your privacy, you can:

  1. Contact us directly to resolve the issue
  2. Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

9. CHILDREN’S PRIVACY

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If we become aware we’ve collected information from a child, we will delete it promptly.

10. COOKIES AND TRACKING

10.1 Types of Cookies We Use

Essential Cookies: Required for website functionality Analytics Cookies: Google Analytics to understand site usage Marketing Cookies: Social media pixels for advertising and remarketing

10.2 Managing Cookies

You can control cookies through your browser settings:

  • Most browsers allow you to refuse cookies
  • You can delete existing cookies
  • You can set preferences for specific websites

Note: Disabling cookies may affect website functionality and user experience.

10.3 Do Not Track

Some browsers have “Do Not Track” features. Our website does not currently respond to Do Not Track signals.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • New technologies or services

When we make significant changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you via email if you’re an active client or subscriber
  • Post a notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

TMG Studios
ABN: 72 852 332 806

Email: info@tmgstudios.com.au
Phone: +61 448827788
Address: Melbourne, Victoria, Australia

For privacy-related requests, please include:

  • Your full name
  • Contact details
  • Clear description of your request or concern
  • Any relevant reference numbers or dates

We aim to respond to all privacy enquiries within 30 days.

13. OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER

If you’re not satisfied with our response to a privacy complaint, you can contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

ACKNOWLEDGMENT

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.